Home / Visit / Visiting in the COVID-19 'Traffic Light' Framework

Visiting in the COVID-19 'Traffic Light' Framework

Tāmaki Makaurau is in ORANGE of the new Covid-19 'Traffic Light' Protection Framework. Plan your visit, and discover the safety precautions we have in place for you to visit safely here.

Nau mai, haere mai. 

MOTAT is OPEN and welcoming visitors. Our opening hours are 10am - 4pm, 7 days, except Christmas Day. 

MOTAT has large exhibition and outdoor spaces to explore and enjoy, and our friendly Visitor Hosts are on hand to answer any questions and assist you with enjoying your visit safely. 

MOTAT is committed to keeping your whānau and our community safe. This is a new framework for New Zealand, and we’ve done our best to explain the requirements of visiting MOTAT below. 

VACCINATIONS: 

Visitors to the Museum aged 12+ years are required to be fully vaccinated*. Please present your ‘My Vaccine Pass’ to our friendly Visitor Hosts when purchasing tickets. If purchasing tickets online, you will be required to present this information prior to entering the site. All staff you interact with at MOTAT will be fully vaccinated. 

Information on how to obtain your Covid-19 My Vaccine Pass can be found online here. 

 *Unless medically or otherwise exempt  

NZ COVID TRACER APP: 

Please use the NZ COVID Tracer app to record your visit. The MOTAT entrance has a clearly visible NZ COVID Tracer QR code for you to scan when you arrive. We also have a manual sign-in sheet for those who need it. You can also scan before entering specific buildings and areas for a more detailed record of your visit.   


MASKS: 

All adults and children over the age of 12+ years are required to wear a mask while onsite*. While MOTAT has many outdoor spaces, we ask that you please keep your mask on except when eating or drinking. Our friendly visitor hosts will be monitoring the site and will have spare masks on hand if yours becomes lost or damaged.  

*If you are medically exempt from wearing a mask, please alert our front of house team when purchasing tickets. 

GROUPS AND SOCIAL DISTANCING: 

Our Visitor Hosts will be on hand to manage the flow of visitors throughout the site to ensure you feel safe and comfortable at all times while at the Museum. 

MOTAT will be welcoming up to 600 visitors to the Museum. If you would like to book in a group of 10+ please book in advance. All group bookings add-ons are subject to availability and must be pre-booked. Phone the MOTAT bookings line on (09) 815 5808 or contact our team here. 

We ask that your visiting group keeps a 1M distance from other visitors wherever possible.  


TICKETING: 

To minimise contact between our front of house team and visitors we recommend payment via Eftpos, credit card or pre-book your tickets online here for a simple scan only entry. 

You do NOT need to book timed or dated tickets. We are confident we can manage visitor numbers and safety without making you commit to set times. 

MUSEUM AREAS CLOSED IN ORANGE: 

  • Chapel

  • Model Railway 

  • MOTOTs    

MOTAT 2 / The Aviation Display Hall remains closed for construction.

All other areas of the Museum, including the trams* are operating under this alert level.  

Please note the trams will not be stopping to pick up passengers while we remain in orange of the Covid-19 'traffic light' framework, but will board passengers within the MOTAT gates. 

SANITISATION AND CLEANING   

MOTAT is taking extra measures to protect the health of our visitors and staff. These include:    

  • All of our MOTAT team onsite are fully vaccinated. 

  • Extensive cleaning: Regular cleaning of our interactives and high touchpoints will ensure the site is safe for you and your whānau. A deep clean is done weekly.   

  • Physical distancing guidelines will be visible throughout the site, allowing you to maintain a safe distance from other visitor bubbles.   

  • Sanitisation stations are positioned throughout the Museum for your convenience  

MOTAT MATES: 

Are you one of our MOTAT MATES? Thank you for being our biggest supporters! 

We know the pandemic has impacted your ability to visit us in person, so we've extended the expiry of your annual pass to make sure you can see and experience all our great summer activities. If you had an active membership while MOTAT was closed due to Covid-19 restrictions, your membership has automatically been extended for 6 months.

If you are a MOTAT MATE who cannot meet our vaccination requirements for entry, please email us at mates@motat.org.nz to discuss your annual pass. 

OTHER INFORMATION  

We encourage you to follow the advice of our Government and Ministry of Health to protect yourself and others:  

  • Practice good hygiene  

  • Keep track of where you have been 

  • Stay home if you are sick  

See the Ministry of Health website for up-to-date information.  

If you have questions or concerns about visiting MOTAT which are not answered above, please reach out to enquires@motat.org.nz and we will endeavour to reply to your query within 24 hours.